If there's no tracking information, we're liable for sending you a new one or having you fully refunded.

If there's tracking information that says the parcel has already arrived in your states, please try to contact your local post office with the provided tracking # and they'll give you a response.

If there's tracking information that says the parcel is still NOT in your states, we'll contact our shipping carrier asking for its latest status and get back to you for any further negotiation.