Notice: The reply to your messages may be slower in this uncertain period. Know more.

Craftmeow Help Desk
Craftmeow Support

Hello, how can we help?

How can I track my current tickets?

  1. Click here https://www.craftmeow.com/support/ticket.php
  2. Find your ticket tracking ID in the email, it should be in this format: XXX-XXX-XXXX.
  3. Type the email address that you used to submit the ticket in the past and hit "view ticket"

Please remember to attach your order # before submitting a ticket:

We suggest you attach your order # while submitting a ticket, that'll help us to navigate to your order fast and solve it prometely.

If you want to change your shipping address:

please contact us via Etsy message (not here in case we can't read it in time). The person in our company who is in charge of the shipment will directly see it. You can only change your shipping address prior to the shipment.
Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

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The reply to your messages may be slower in this uncertain period.

Category: Knowledgebase

Dear customers,   We hope you're all doing well. Due to the continuous effect of Covid-19, your messages may be replied later than expected. Thank you for your understanding. Do well!   Craftmeow Supp...

How long to arrive in my state?

Category: Knowledgebase

By Standard shipment: Generally, 4-5 business days. By Expedited shipment: Generally, 2-4 business days. All the above are estimate shipping time, it may vary from some unconventional circumstances.

Can I return or exchange the item?

Category: Knowledgebase

You can return the product when you receive it in 30 days. But for personalized items, we don't accept a return. Because all of our products are 100% handmade with full customization, we don't accept ...

What shipment carrier do you prefer to?

Category: Knowledgebase

Currently, we choose USPS and Fedex.

What if I did not receive any thing, maybe I think it's lost . How you will solve it?

Category: Knowledgebase

If there's no tracking information, we're liable for sending you a new one or having you fully refunded. If there's tracking information that says the parcel has already arrived in your states, please...

Where to track my shipment?

Category: Knowledgebase

For USPS: visit https://usps.com For FedEx: visit https://fedex.com If your tracking # starting with "YT", tracking it at https://www.yuntrack.com/Track/Detail

View entire Knowledgebase



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